What your Google Play account-deletion web page needs

Your in-app Delete account button works, but Play Console also wants a URL. That page serves people who no longer have the app. It needs to let them request deletion without reinstalling it.

Google’s account-deletion requirements call for a working, discoverable request route that names the app or developer as shown in the listing. A privacy policy can host it if the deletion section is prominent and actually leads to a request.

Build the page around the request

This is an outline to adapt to your real process, not a ready-made privacy policy:

Page element	What to put there
Heading	”Request deletion of your [app name] account” with your real app name
Request action	A working form, deletion link, or clearly explained support email route
Identity check	The information needed to identify and safely verify the account
Deletion scope	The account and associated data you’ll delete
Retained information	What remains, why, and your applicable retention periods
What happens next	Expected processing time and how the user gets confirmation or help

Google permits a support email or form for this web route. Apple’s in-app rules differ, so keep the two stores’ deletion requirements separate.

We’d make the request action visible near the top. A visitor shouldn’t have to search a long policy to find out how to contact you.

Connect the request to deletion

Choose who receives requests, how they verify account ownership, and how they trigger backend deletion. Include data held by service providers and explain legitimate retention. If subscription cancellation or another step is needed, explain it and provide a support route.

The page must describe what you’ve implemented. A polished template doesn’t delete an account, and a form that sends to an unmonitored inbox leaves the user stuck.

Test it after uninstalling the app

Use a disposable account with sample data. Uninstall the app, open the deletion URL in a browser, and complete the request through the available web or support route. Confirm that identity verification can finish without reinstalling and that the request reaches the responsible person or system.

Follow it through to deletion and confirmation. Repeat on a mobile browser and check the exact URL entered in Data safety under App content. Save the form and complete any required review submission.

The in-app route is still required for covered phone and tablet apps. Google’s documented exemptions include permanently private and enterprise device-management apps; offline-only accounts are outside its app-account definition. Check those conditions before deciding the requirement doesn’t apply to you.